How to reduce customer churn

Customer churn is an organic part of conducting business. But when neglected, they can spiral out of control,...

How M&S became the best UK supermarket

How M&S became the best UK supermarket

The story of M&S is riddled with ups and downs, but it overcame the odds to become the UK’s top supermarket.  In February 2024, Which awarded Marks and Spencer as the UKs best in-store supermarket, surpassing Aldi, Waitrose and Sainsbury’s by a wide margin....

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